Frequently Asked Questions

The Ostomy Clothing Company is a friendly underwear and accessories brand that specializes in designing comfortable and stylish clothing for individuals who wear ostomy bags.

The Ostomy Clothing Company focuses on creating clothing specifically tailored to accommodate and support the needs of ostomy bag users, ensuring comfort, confidence, and convenience.

Absolutely! The Ostomy Clothing Company understands the diverse needs of ostomy bag users and provides options for colostomy, ileostomy, and urostomy bags.

Yes, they do! The clothing offered by The Ostomy Clothing Company is designed to look fashionable and blend seamlessly with contemporary styles, so you can feel confident and stylish while wearing them.

The Ostomy Clothing Company recommends checking with your insurance provider regarding coverage for ostomy-related accessories and clothing. Some insurance plans may cover these expenses.

Yes, The Ostomy Clothing Company ships its products worldwide, allowing individuals from different countries to access their specialized clothing options.

The clothing from The Ostomy Clothing Company comes with specific care instructions. Generally, they advise machine or hand washing in cold water and air drying to maintain the garment’s quality.

Absolutely! Please reach out to our customer support team if you have any questions or need further assistance. We’d love to discuss how we can support your needs.

We are Canadian made, provide personalised customer support, and our business owner is an ostomate, so we create our products with a genuine understanding and empathy.

Yes, The Ostomy Clothing Company has a return and exchange policy. If you’re not satisfied with your purchase, you can contact their customer support for assistance, or click here to read our return policy.

At The Ostomy Clothing Company, we hope you are pleased with all your items, but if for some reason you are not we offer the following returns and exchange policy:

All requests for a return or exchange must be made within 15 days from the date of shipment. All items must be in new, undamaged condition and must include all original packaging, if any was included. Due to reasons of hygiene, we cannot accept undergarments that have touched bare skin, therefore we suggest you try on these garments over your current underwear. In order to ensure your refund or exchange is as expedient as possible, please follow these steps:

1. Download this RMA Form(right click and “save as” if it won’t open directly in your browser).
2. Please contact us @1-833-473-0999 or email us @ [email protected] if you have any questions on how to fill out this form.
3. Print the RMA form out and complete the required information.
4. Ship the completed form back with the product(s) you are returning/exchanging to the address as follows : 635 Thornwood Court London Ontario N6H 5J5
5. Refunds for purchases will be credited via your original purchase method, usually within 10 business days of receiving your return. If there is any problem that would delay or change that process, you will be contacted via email or by phone.

*Please note*, The Ostomy Clothing Company is not responsible for any lost items while in transit to us. We recommend you insure and track your return with your carrier of choice. We do not accept C.O.D. deliveries. Return shipments are at your own expense. If you are returning a faulty product for exchange or refund, we will reimburse you for the return shipping if you include a receipt. We will also pay for the shipping of replacement items.

**If you are exchanging due to size, colour or any other reason that does not constitute an error on our part, you will not be reimbursed for return shipping and will be required to pay additional shipping charges for any new products sent to you as an exchange.